Privacy policy

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This privacy policy applies to Namur Nature, an exclusive vacation park in the Ardennes dedicated to the sale of vacation homes. Namur Nature respects the privacy of its customers and is committed to protecting personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR). This document explains what data we collect, how we use it and your rights regarding your data.

1. Collection of Personal Data.

Namur Nature collects personal data in order to provide its services effectively. This includes:

• Identifying information: such as your name, address, phone number, and email address.
• Financial data: such as bank account numbers and other payment information when you buy a vacation home.
• Communication data: such as your preferences for newsletters and other information about our park and offers.
• Technical data: such as IP addresses and browser information when you visit our website.

2. Purposes of Processing.

We use your personal data for the following purposes:

• Processing your purchase of a vacation rental
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• Maintaining customer relations and providing information about our park and services.
• Managing reservations and providing customer service.
• Carrying out payments and billing.
• Sending newsletters and marketing offers (if you have given permission).
• Operating our website and services based on analytics.

3. Bases for Processing.

We process your personal data based on the following legal bases:

• Consent: For marketing communications and newsletters, we explicitly ask for your consent.
• Agreement: The processing of data is necessary for the performance of a contract, such as the purchase of a vacation home.
• Legal obligation: For certain data processing, we are obliged to process data on the basis of laws and regulations.
• Rightful interest: For improving our services and sending relevant communications to existing customers.

4. Duration of Data Retention.

Namur Nature will not retain your personal data for longer than necessary for the purposes for which it was collected, unless otherwise required by law. Financial and administrative data will be kept for as long as necessary according to legal obligations.

5. Sharing of Personal Data.

Your data will not be sold to third parties. Namur Nature only shares your personal data with third parties as necessary to perform our services, such as:

• Payment processors.
• External service providers who assist with our IT systems and customer data management.
• Government agencies when required by law.

In each of these cases, we will ensure that these third parties treat your data securely and confidentially.

6. Data Security.

Namur Nature takes appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. We use secure networks and encryption techniques to ensure the integrity of your data.

7. Your Rights.

You have the right to:

• Get access to your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data unless it is necessary for compliance with legal obligations.
• Request restriction of processing of your data.
• Object to the use of your data for direct marketing.
• Request data transfer where appropriate.

To exercise any of these rights, please contact us using the contact information at the bottom of this privacy policy.

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8. Cookies and Tracking Technologies.

Namur Nature uses cookies and similar technologies to improve the user experience on our website and collect analytical information. You can manage your cookie preferences through your browser settings.

9. Modifications to the Privacy Policy.

Namur Nature reserves the right to modify this privacy policy at any time. We encourage you to consult this policy on a regular basis. We will notify you of any significant changes via our website or email.

10. Contact information.

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:

Namur Nature
Address: Route de Jausse, 5340 Gesves
E-mail: sales@namur-nature.be
Telephone: +32 (0) 11 93 99 30